Refund policy

Returns

We accept returns within 14 days of delivery. Items must be unused, unburned and in their original packaging. To start a return, email hello@mello-candle.com with your order number.

Return shipping is paid by the customer, except when the item arrived damaged or we sent the wrong item.

Items we can't accept

• Candles that have been lit or used

Damaged or wrong items

If something arrives damaged or isn't what you ordered, email us within 7 days of delivery with photos. We'll make it right with a replacement or a full refund, including shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Contact

Questions? Email hello@mello-candle.com. We usually reply within 1–2 business days.